Medical Billing Services
Insurance posting that must finish before patient statements.
Explore service →
Remote patient A/R support for US practices
Patient Statements and Calls
Patient statements and calls help US practice owners and administrators explain balances after insurance and reach patients through the contact details the practice provides on statements. MB Claims runs documented patient A/R workflows that stay aligned with insurance posting—not conflicting collections scripts.
Scope of support
Built around the needs of your practice
- Statement generation support after insurance
- Balance explanation standards
- Outbound patient outreach per practice scripts
- Payment plan notes when practice policy allows
- Escalation of disputes to practice owners
- Handoffs with insurance A/R teams
A practical, accountable workflow
Scope, system access, responsibilities, reporting and escalation paths are documented during onboarding. Services are tailored to specialty, payer mix, practice size and the condition of existing accounts receivable.
How patient statement and call work runs
1. Confirm balances are ready after insurance work
Patient statements should reflect posted insurance payments and adjustments. We coordinate with medical billing so patients are not billed for unresolved insurance lines. Credit balance handling follows practice policy; see credit balances and patient refunds for leadership context.
2. Produce clear statements with practice contact details
Statements use the contact details your practice provides so patients know how to reach the team. MB Claims does not publish separate patient phone numbers in body copy. Clarity on dates of service, payer adjustments, and remaining responsibility reduces confused callbacks.
3. Run outbound calls with approved scripts
Calls follow scripts you approve and reference the same contact paths printed on statements. Staff escalate hardship requests, clinical questions, and billing disputes to practice owners. Virtual assistant services may share capacity when scoped together.
4. Keep insurance and patient queues from conflicting
Notes document whether a balance is waiting on insurance, secondary filing, or true patient responsibility. This prevents duplicate pursuit. Denial or secondary issues route back to denial management or billing owners instead of pressuring patients incorrectly.
5. Report patient A/R process health
Reporting covers statement cycles completed, reach attempts, promise-to-pay notes, escalations, and aging of patient responsibility—without inventing collection-rate trophies. Fold into RCM when lifecycle ownership is centralized. Ask hello@mbclaims.com or see pricing; a free audit can include patient A/R summary exports.
Patient A/R that respects unfinished insurance work
Patients should not receive statements for balances that are still open with insurance or waiting on secondary filing. Coordination with billing and denial owners prevents conflicting pursuit. Statement language explains dates of service, adjustments, and remaining responsibility using the contact details the practice provides. Outbound calls follow approved scripts and escalate hardship or clinical disputes. This is early patient A/R support—not a substitute for a collection agency decision the practice may make separately later.
Reducing surprise balances before statements go out
Front-desk habits around copay collection and benefit explanations—when policy allows—reduce confused callbacks after statements mail. Training and virtual assistant scripts can reinforce those habits. Reporting still focuses on process health: cycles completed, reach attempts, escalations, and aging of true patient responsibility. Invented collection-rate trophies are not part of the package.
Practice inputs
What the practice provides
The practice provides statement templates or branding rules, contact details to print for patients, payment policies, hardship escalation owners, and EHR access for patient A/R queues. Patients reach the team through contact details the practice provides on statements—not through invented public numbers from MB Claims.
Process stages
Timeline: onboarding to steady-state
Onboarding confirms templates, scripts, and queue ownership. First work aligns statement cycles with insurance posting readiness. Steady-state is recurring statements, outreach, and escalation notes. We do not invent collection SLAs; free audit written reviews of summary reports are returned within 5 business days.
Reporting
What gets reported
KPIs describe statement volumes, outreach attempts, escalation reasons, and patient-responsibility aging segments. We do not publish sample collection-rate results.
Quoted engagements for this service follow the same pricing model used across MB Claims work—typically 2.99%–6% of collections or a $1,000 monthly minimum when collections-based pricing fits—or a scoped quote when the work is project-based. Ask hello@mbclaims.com or review pricing after a free medical billing audit.
Security & privacy
BAA with every client and work inside your EHR
MB Claims signs a Business Associate Agreement with every client before protected health information is handled. Day-to-day claim and enrollment work runs inside the practice EHR and practice-management tools you already use—see supported systems on our EHR partners page. We do not market a privacy-rule certification badge; we operate under BAA obligations, access controls you approve, and documented escalation paths. Role-based access, audit-friendly notes, and least-privilege credentials are confirmed during onboarding so administrators know who can view what.
Common questions
Frequently asked questions
Whose phone number appears for patients to call?
Patients reach the team through contact details the practice provides on statements. MB Claims does not advertise a separate patient call-in number in service-page copy.
Do you bill patients before insurance finishes?
No. Statement work is timed after insurance adjudication and posting unless the practice explicitly defines a different policy for a narrow case type.
Can you set up payment plans?
When practice policy allows, notes and schedules can be documented. Approving exceptions remains a practice decision.
What if a patient disputes medical care quality?
Those conversations escalate to practice clinical leadership. Billing staff do not resolve clinical grievances.
How do you avoid chasing balances that are still with insurance?
Queue rules separate insurance A/R from patient responsibility using posting status and notes.
Is this the same as hiring a collection agency?
No. This service focuses on statements and early outreach under practice scripts. Third-party collections, if any, remain a separate practice decision.
How is pricing quoted?
Quotes follow MB Claims’ overall model or a scoped monthly fee. Email hello@mbclaims.com with statement volume and systems details.
Can front-desk training reduce patient balance surprises?
Yes. Copay collection at check-in and clearer estimates—when policy allows—pair well with statement work via front-desk training.
Free medical billing audit
Find the revenue cycle gaps holding back your practice
Send summary reports (A/R aging by payer, denial summary, monthly collections). Within 5 business days, you'll get a written review of where your revenue is stuck, what to fix first, and your rate. No patient data is needed.
Related services and resources
Front-Desk Training
Check-in habits that reduce surprise patient balances.
Explore service →Virtual Assistant Services
Remote admin capacity for related patient communication tasks.
Explore service →Revenue Cycle Management
Lifecycle ownership across insurance and patient A/R.
Explore service →Blog
Credit Balances and Patient Refunds
Operational habits for credits that appear during posting.
Read guide →Blog
Accounts Receivable Aging Review
How aging views separate insurance and patient responsibility.
Read guide →